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IS LEMON TREE SAFE FOR MY CHILD?All our play structures are designed with safety as a top priority, we have had no issues for the past 8 years. Unlike those found in outdoor playgrounds, our structures are safely constructed and do not have any areas where children could fall from their eye level. However, wooden play structures, door frames, tables, and other items can be sources of minor 'ouchies,' just like furniture in a regular household. You are responsible for your child at all times. Keep an eye on your child and be aware if they need a break or help navigating a challenge.
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HOW ABOUT LEMONTREE'S CLEANLINESS?Staff, parents, and children are required to thoroughly wash hands throughout the day and disinfect upon entry. Hand sanitizing stations provided. All toys, materials, and surfaces disinfected after every use. A deep clean off the premises performed every evening and additional cleaning throughout the day.
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WHAT IS THE RECOMMENDED AGE RANGE FOR OPEN PLAY?Infancy to 5-6 years.
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SHOES/SOCKS POLICY?Everyone will have to take off their shoes and place them on the cubbies located near the main door. Wearing socks is mandatory for adults and recommended for children.
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CAN I BRING FOOD?Clients are responsible for bringing in their own food and drinks for children. All items must be individually labeled and placed in their own-labeled bag. Same with formula and bottles for infants.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?We accept cash, Apple Pay, Visa and MasterCard (No American Express). Personal checks are only accepted as deposits for private party reservations, never for closing bills the day of the party.
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WHAT IS THE PARKING SITUATION DURING PLAY?We have parking available in front of and behind the building, and you can also park on the street (El Camino Real), please see OUR MAP INFO
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WAIVERS?A responsible adult must accompany each child and must sign a waiver for each child under 18 entering the Lemontree. No exceptions. Lemontree has the right to refuse entry if one of your guests does not sign a waiver.
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HOW DO I SCHEDULE A PARTY?You can go to our BOOKING PAGE to book a party yourself. You will find all information related to our parties on this PACKAGE PAGES. Also you can inquire about hosting a private party via contact us.
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WHAT IS YOUR CANCELLATION POLICY?Party fees are nonrefundable. If you need to cancel your party within 6 weeks of your party, we're happy to refund everything except your deposit of your party fee.
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CAN I RESCHEDULE MY PARTY?You must give a 30 days notice to reschedule. If the party is cancelled within 30 days prior to the event 50% of your total invoice will be charged. If you choose to cancel within two weeks prior to the event, the full amount will be charged.
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HOW EARLY SHOULD I BOOK MY PRIVATE EVENT?We advise you to book as far in advance as possible. You can book a party up to one year in advance. Especially during the hot summer or cold winter months, our weekend party schedule tends to get booked solid quickly. On occasion parties get canceled, so if you consider booking a party on a short notice, feel free contact us to find out if there are any last-minute availability.
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CAN I ADD PARTY TIMES?Each event is two hours, 10am-12pm or 1:30pm-3:30pm or 5pm-7pm If you would like to extend the time we can extend the first party of the day or the last party of the day only when available. Here is a sample party timeline! 9:30am Host family arrives and begins unloading car and Event Staff helps setup/preparing foods 10am Guests come and enjoy free play time in our play area. Food is served. 11:20am Cake/desserts are served! 11:40am Party flavors 12pm Guests depart and Event Staff helps pack and cleans 12:15pm Host departs.
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WHEN DO I ARRIVE FOR MY PARTY?Party families will have access to the reserved area 30 minutes prior to the party’s scheduled start time (15 minutes prior to Venue rental). All party attendees must leave the reserved area after the party’s scheduled end time. If attendees do not leave the party in time, additional time will be charged. Party Family will have an additional 15 minutes to leave the facilities. Any early arrivals or late departures are subject to venue fees.
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MAY I BRING PARTY DECOR?You can arrive 30 minutes prior to party start time. Our studio is very festive and we make sure to make sure your partiers feel extra special! If you choose to bring any decor, please keep in mind: all items must be pre-assembled, we do not hang any items and balloons must be on weights.
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WHAT IS THE PARKING SITUATION DURING PARTIES?We have parking available in front of and behind the building, and you can also park on the street (El Camino Real), please see our MAP INFO
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SHOES/SOCKS POLICY?Everyone will have to take off their shoes and place them on the cubbies located near the main door. Wearing socks is mandatory for adults and recommended for children.
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ARE THE BIRTHDAY KID AND PARENTS INCLUDED IN 35 GUESTS?35 maximum total including kids older than 2 years old.
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DO YOU OFFER FOOD & BEVERAGE?We do not include food in our packages but you are welcome to bring any food you'd like! All outside food must follow the below guidelines: Packaged Snacks are best (bagged chips, fruit snacks, granola bars, etc) Nut-free Pre-plated (we do not provide bowls, trays, or serving utensils or any additional paper goods or beverages) No hot food, no burners, hot plates or warmers. Alcohol and hot beverages are strictly prohibited.
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CAN WE HAVE A PIÑATA AT MY PARTY?Sorry, due to the risk of injury we do not allow piñatas at our parties.
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SHOULD I TIP THE PARTY COORDINATORS THAT HOSTED MY EVENT?Please note that a 15% service fee (gratuity) charge will be added to the entire cost of the party.
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WAIVERS?A responsible adult must accompany each child and must sign a waiver for each child under 18 entering the Lemontree. No exceptions. Lemontree has the right to refuse entry if one of your guests does not sign a waiver.
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